FAQ

Be prepared for delays

Our fulfillment times will be longer than usual, and may continue to increase until things get back to normal. The entire industry is grappling with challenges and we're seeing delays in our supply chain, including distributors and shipping carriers.

Our top product categories are taking longer than usual to fulfill, especially in the US. For these products, you can expect fulfillment to take up to 25 business days. We're working on improving speed, mostly by investing in new printing equipment and hiring more fulfillment specialists.

It's possible that your order will ship from more than one location or in more than one shipment to cut down on shipping time.

We offer a variety of shipping options based on which vendor or facility your order ships out of. We have moved away from offering carrier specific shipping options and will provide the best rate based on your order.

For some orders we will offer multiple shipping options, while other orders may have only one shipping option.

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at keith@raygunsite.com and send your item to the return address on the packing slip that came with your order. 

 

If you no longer have the return address that arrived with your package email us at keith@raygunsite.com.